• Ironfacebuster@lemmy.world
    1·
    1 year ago

    I have a dark secret. I used to have CenturyLink DSL around 5 years ago, and the tech asked me if I had restarted the modem during one of the many stints where I would get bits per second rather than the “10mbps” we were supposed to get

    I lied every time. I’m sorry CenturyLink tech support employee, but man did CenturyLink suck, and man am I absolutely sure that it never fixed the issue.

    At one point I filed a complaint with the FCC and got a letter from CenturyLink telling me that they knew about the complaint!

  • Smallwater@lemmy.world
    1·
    1 year ago

    My wife’s standing at her company’s IT dept skyrocketed during COVID lockdowns.

    Why? Because we were both working from home, and aside from helping her with basic troubleshooting, I also helped her formulate her tickets better.

    Turns out, tech support folks like it when a ticket has concise info, instead of “screen broke”.

  • Kuragi2@lemmynsfw.comEnglish
    1·
    1 year ago

    Then you look at the uptime. 247 days. No longer have you been elevated. Now you’re the vilest of vile. You’re the user that lies. You just say what you think we want to hear, don’t you? Well, now you’re getting put on hold. For as long as your uptime was.

    • Pazuzu@midwest.socialEnglish
      1·
      1 year ago

      Except when they’re not lying but windows by default has ‘fast-startup’ enabled, so every time they shutdown the uptime never resets.

  • buddascrayon@lemmy.world
    1·
    1 year ago

    As someone who’s an IT person I can tell you the vibe is actually, “Well shit, I guess I’m going to actually have to diagnose something.”

  • Empricorn@feddit.nlEnglish
    0·
    1 year ago

    How is this about programming?

    Edit: Keep on downvoting, I simply asked a question…

    • 𝕸𝖔𝖘𝖘@infosec.pubEnglish
      0·
      1 year ago

      “I restart every day before going home”

      Uptime: 19:23:07:24

      Yeah… Logging off isn’t restarting…

      (Brought to you by my actual day today)

      E: correct autocorrect

      E2: of course that’s not why I told her. I explained how fastboot sometimes takes over and doesn’t actually restart the device, only “refreshes” the experience. I recommended she restart at least once a week. We’ll see what happens.