• Shin@lemmy.world
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    1 day ago

    Customer support is annoying or whatever but this is horrifying. Several people will die because of this.

    • Anomalocaris@lemm.ee
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      20 hours ago

      you’re too concerned about those “consequences” but have you considered that they get to fire people as well and save money?

      did you think of all the taxes they’ll cut from the rich? no, you only think about yourself and what will happen to you in an emergency

      • Piece_Maker@feddit.uk
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        3 hours ago

        Not to mention the rich people who’s pockets will get further lined with your tax dollars for their horseshit AI dispatcher!

        • Anomalocaris@lemm.ee
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          3 hours ago

          you see, no downsides. it’s good for the economy…

          and the economy is the only thing that matters.

          /s

      • ipkpjersi@lemmy.ml
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        18 hours ago

        did you think of all the taxes they’ll cut from the rich? no, you only think about yourself and what will happen to you in an emergency

        This is what it comes down to.

        Rich people matter.

      • jj4211@lemmy.world
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        1 day ago

        One thing left unclear is how the determination is made about emergency versus non emergency.

        If it’s a separate number, ok, seems clear cut enough.

        If it’s human always answers and if it’s some bullshit they just click a button to punt to AI instead of just hanging up, ok.

        If they are saying the AI answers and does the triage and hands off immediately to a human when “emergency detected”, then I could see how that promise could fail.

        • jsomae@lemmy.ml
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          24 hours ago

          The important thing is that they can tune this to attempt to hold false negatives constant while decreasing false positive rate.