Education Department will use ‘secret shoppers’ to detect student loan servicer errors | CNN Politics
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The Department of Education announced it will use “secret shoppers” to help monitor the student loan repayment process, as payments for millions of borrowers restarted last month following a pause during the Covid-19 pandemic that lasted more than three years.

CNN —

The Department of Education announced it will use “secret shoppers” to help monitor the student loan repayment process, as payments for millions of borrowers restarted last month following a pause during the Covid-19 pandemic that lasted more than three years.

  • vortic@lemmy.world
    3·
    8 months ago

    Yeah, my comment was more cynical than it probably needed to be. I guess my point was more that I hope they thought this through but it seems like encountering problems through random chance seems unlikely to find most of the problems being encountered. Secret shoppers will make up a fraction of a percent of all transactions so it seems unlikely that they will make a significant impact unless the problems are very pervasive.

    • Salamendacious@lemmy.worldOP
      3·
      8 months ago

      I agree that I hope they’ve thought this through and we’re all not reading an article five years from now about how the DOE wasted a bunch of time and resources doing “secret shopping” and it didn’t result in anything.