Education Department will use ‘secret shoppers’ to detect student loan servicer errors | CNN Politics
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The Department of Education announced it will use “secret shoppers” to help monitor the student loan repayment process, as payments for millions of borrowers restarted last month following a pause during the Covid-19 pandemic that lasted more than three years.

CNN —

The Department of Education announced it will use “secret shoppers” to help monitor the student loan repayment process, as payments for millions of borrowers restarted last month following a pause during the Covid-19 pandemic that lasted more than three years.

  • Salamendacious@lemmy.worldOP
    3·
    8 months ago

    I agree that I hope they’ve thought this through and we’re all not reading an article five years from now about how the DOE wasted a bunch of time and resources doing “secret shopping” and it didn’t result in anything.