cross-posted from: https://poptalk.scrubbles.tech/post/2333639
I was just forwarded this someone in my household who watches our server. That’s it folks. I’ve been a hold out for a long time, but this is honestly it.
They want me to pay to stream content that I bought from my hardware transcoded also on my hardware.
I’ll say it. As of today, I say Plex is dead. Luckily I’ve been setting up Jellyfin, I guess it’s time to make it production ready.
Edit: I have a Plex Pass. More comments saying “Just buy a plex pass” are seriously not getting it. I have a Plex Pass and my users are still getting this.
And for the thousandth person who wants to say the same things to me:
- YES I know I’m unaffected as a Plex Pass owner.
- My users were immediately angry at it, which made me angry. Our users don’t understand what plex pass is, and they shouldn’t have to, that’s why I had it. The fact that they were pinged even though it should have kept working is horribly sloppy
- Plex is still removing functionality. I don’t care that “People should pay their fair share”. If Plex wants to put every new feature behind a paywall, that’s completely okay. They are removing functionality.
- “But they have cloud costs”. Remote streaming is negligible to them. It’s a dynamic DNS service. Plex client logs in, asks where server is, plex cloud responds with the IP and port of where server is located. That’s it.
- “Good luck finding another remote streaming” - Again, Plex just opens up an IP and port. Jellyfin also just opens up an IP and port (Hold on jellyfin folks I know, security, that’s a separate conversation). All “remote streaming” is is their dynamic dns. Literal pennies to them. Know what actually is costing them money? Hosting all of that ad-supported “free” content that they’re probably losing money on.
In short, I don’t care how you justify it. Plex is doing something shitty. They’re removing functionality that has been free for years. I’m not responding to any more of your comments repeating the same arguments over and over.
I never got the idea of selfhosting but paying (except for enterprise-grade support or donations) anyway.
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I run into you again! This time I get to wholeheartedly agree with you! You are spot on and nailed it.
I use Plex for exactly the reasons you said because when I set it up I didn’t know anything about self hosting a media server and I wanted to share with family in other locations. I keep it because it’s so easy for my older, less tech savvy family members to access so I don’t have to be their support person for it.
I’d consider Jellyfin if the end user access was more plug and play.
The biggest thing about this is I don’t get why OP is so annoyed. If you have a Plex Pass you’re not impacted, you can still share and your users can still access your library for free, they can’t share with you without a Plex Pass but who cares.
I’d consider Jellyfin if the end user access was more plug and play.
It’s about as plug and play as any other website. They just open the app, type in the URL, and log in with their credentials and…that’s it.
What about combining sources? Because in plex I can search all libraries. Mine or external.
After setting up an elaborate VPN scheme
No such scheme required
So you’re telling people to expose Jellyfin to the internet?
Jellyfin or Plex, needs to be done if you want remote connections without a VPN
I’m not telling anyone what to do, I’m just saying the VPN is not necessary. Mine is exposed.
How exactly are you aquiring a folder full of media without technical know how in the first place? (Genuine question?)
I suppose having Plex handle users is easier than creating an account but barely imo.
Not shitting on Plex either, gotta do what you want I think the problems with this kind of thing is the change, people had a free service for years and now they have to change or pay. People hate change, lol
I’ve been “collecting” content for many years now. I learned most of what I needed to know about ripping and transcoding over the years, such that each time I need to deal with a new video format, or a new application, it’s not too hard, because I’m building on everything I’ve already learned.
And each time I was learning new things, it’s not like there was a risk that all my previous content might suddenly become unusable or inaccessible.
Meanwhile, a couple years ago I was finally able to build myself a proper NAS. While I know my way around Linux somewhat, I never kept a Linux-based daily driver because most of the apps I use regularly are on Windows, and I’m not confident about running them stably in Linux, nor am I confident about equivalent native Linux apps. And I’m not confident about setting up and administering my own server. My past experiences have shown me that whenever you need to do anything complex and specific, it involves a lot of work.
So at a coworker’s suggestion, I got a Synology NAS that turned out to be a breeze to setup. And then I figured out how to get Plex server on there (not available in the Synology package manager, but the “manual” process turned out to be simple enough)
And it just WORKS! it’s not perfect, but it’s mostly painless to use. I was happy paying for the lifetime Plex pass at the beginning, because it handles all the routing and discovery that needs to happen to allow me to stream to my phone, or to my parents’ TV when I’m visiting them.
My next NAS might not be by Synology due to their recent announcement about supported hard drives, but I’ll probably be looking for something that “just works” because I can’t be bothered to learn how to be a sysadmin, and risk losing my stuff because I’m making the kinds of mistakes one makes as they’re learning.
Just like, if I owned a car, I wouldn’t be digging under the hood to “tweak the timing” or replacing brake discs. I’d be happy paying someone I trust to do that work, leaving me with a car that “just works”.
Are you me? Swap a Windows daily driver for a Mac instead and our experiences are basically identical.
I went with a 920+ but I’m also running a server on an Asus mini PC running Ubuntu to split the load for transcoding because I’ve got a lot of remote users now.
My next NAS might not be by Synology due to their recent announcement about supported hard drives,
Just on this - this was widely misrepresented just like this plex announcement is. Just so you are aware of the actual truth - the new + Synology NAS’s do not require Synology branded drives. They will still accept and work with all drives including WD, Iron Wolf, Seagate, etc.
All that is changing is that only the Synology branded drives will get some of the “smart health” monitoring features and easy firmware updating (of the hdd). Nothing else is changing. You will still be able to buy all of the new Synology devices and plug in whatever HDDs you want and they’ll work fine.
How many people with a folder full of media also know how to safety expose a home server to the internet? It would be less than 1%.
Meanwhile, you don’t need network engineer levels of knowledge to run Plex for remote access. You download the software, choose the folder, and send your friends a share link.
This is a perspective I didn’t realize. I only used Plex for a short while before switching to Jellyfin, but I didn’t know Plex handled server connection like this (I think I setup direct connections from the beginning but it’s been a while).
Thanks for the info!
It can but bitrate is limited without direct connect. It’s an awful way to configure Plex.
How exactly are you aquiring a folder full of media without technical know how in the first place? (Genuine question?)
Because there are excellent setup guides out there that walk you through the process and allow you to set all this up without knowing anything about the individual steps you’re taking.
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I’d consider Jellyfin if the end user access was more plug and play.
Honestly if it could support multi-server login cleanly, that would be the trick right there.
That said, haven’t had any issues, but I did have to help family set it up the first time.
I LOVE Jellyfin but can only imagine the amount of work I’d have to do if I tried to get my parents and in-laws successfully using it. We all just split the cost of lifetime Plex pass the last time it was on sale.
can only imagine the amount of work I’d have to do
Insert url. Insert login credentials.
What’s a url?
Do you mean the Facebook thing? I tried to Google the internet from the Facebooks and it didn’t work. I called Comcast and I told them the problem and now I have 400 TV channels. They took your computer box, said it was bad for security. Something about shredding it. Anyway, can you get the internet to Google for me?
I see you know as much about Jellyfin as you do about my in-laws.
I’m sure he doesn’t know your family as well as you do, but as for jellyfin, that’s exactly what you do, open it in a browser and stream, I don’t understand what’s your objection to that
The giant unsecured barn door that is the Jellyfin backend
@[email protected] nailed it. Jellyfin has security issues. It’s better than it used to be, but it’s still bad.
Insert virus on your server.
You know all the certs and security and port stuff you need to do? Plex does that. You just download the app, point it at your folders with media, and you’re all set both at your home and beyond it.
I am just gonna read your comment until here, Plex does shit if you are CGNATED, and as it is 2025 I suppose most users are, I still needed to expose through IPv6 with a reverse proxy, using a VPS or a VPN to access my Plex Server, so yeah, Plex hasn’t helped me at all since many years ago with the noob friendly approach they have.
EDIT: Oh and their relay feature is garbage, even for Plex Pass users, and I happen to be a lifetime one.
Completely agree, and I think it’s fair for them to make it a paid feature. It’s kind of like using wireguard yourself to create a whole network vs Tailscale.
Outside of portforwarding plex ports on your router though? But yeah plex does provide a service and it is asinine the pushback this is getting.
Any time you rely on another company to handle your data, you are beholden to their whims, end of story. Don’t like what they’re doing? Too bad. Give up the convenience and host it yourself, or continue to be a slave to their corporate interests.
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Or Lemmy
Been slowly chipping away at those for the last decade (could have gone way faster but I’m lazy), and I’m almost completely google-free. I dont use any microsoft products at home (work forces me to), and Apple can eat my ass. My phone is a completely de-googled GrapheneOS device (I don’t have an issue relying on companies for hardware, just software), and hopefully in the future a Liberux or Pinephone linux phone.
I self-host my own movies, music, and cloud storage. I also host my own chat service for friends and family, built on top of XMPP. The services i do use are generally very privacy respecting like Signal for people outside of my social sphere, or freedom respecting like Lemmy (mostly weaned off of reddit).
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Ahh there it is, I knew you’d do that.
I abide by my own lectures, I am actively putting effort into it and am 99% of the way there, which is 100% more than you.
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Downvote without explanation. Nice!
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I assume they replied to you after someone downvoted you but before all the upvotes.
That was indeed the case. I suppose the comment didn’t contribute much.
Just tired of seeing perfectly solid comments being downvoted with no reason provided 🤷
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For a good while, Plex was the only game in town that did the job well, and they put the transcoding feature behind the paywall.
Given it wasn’t that expensive for a lifetime pass a number of years ago (I remember it was cheaper than a game anyway) and they still seemed relatively user-centric at the time, many people like me felt like they were supporting developers building something that was useful to us.
I still run my Plex server since it’s not really costing me not to, but I’ve been running Jellyfin too for a little while and it more or less can do the same job these days
Yup, for the time it was worth it. I got about 7 years out of my “lifetime” plex pass, and I got it on sale. All in all, I won’t say the money was wasted.
It’s 100% a waste if anyone pays for that BS monthly streaming fee though.
Wait so you’ve got a lifetime plex pass already? Then literally nothing changes for you or anyone that is streaming from your server.
Yeah, they’re just bitching. Pretty funny imo
I put my chips (£100) on Emby.
I haven’t regretted my purchase. I can’t sell anyone on much either, because Emby does all the same as other services, except they’ve kept adding features while Plex kept doing the Google thing and taking them away. CPU transcoding is free I believe, as is remote streaming up to 10 devices for each user… Idk I paid pretty early on, but lifetime license is where it’s at. Subscriptions just open your asshole for greedy CEOs to fuck you. Best to keep subscriptions voluntary, like donating on Github or Patreon
Emby was borne out of classic workplace toxicity, in that Jellyfin was becoming too corporate so a couple devs forked off to keep it clean.
I think you have that backwards. Jellyfin is a fork of emby
Yeah; Emby was originally called MediaBrowser and was a free open source project. ‘MediaBrowsers’ developers decided to move to a closed source paid model to establish some more consistent income and support the dedicated developers they have. Thus Emby was born.
Some users were really unhappy with this decision and forked MediaBrowsers last release to create Jellyfin. Their development has been quite a bit slower, but they’ve made some significant strides in recent years. It’s a more and more attractive option.
One of my biggest reasons for sticking with Emby (besides already having a lifetime premier license) is the dedicated clients available on more platforms. Xbone is my primary streaming device, besides android: Emby has a dedicated xbox client you can install that will take full advantage of the the hardware(more content direct plays, HEVC video for example), where as Jellyfin you’ve gotta use the web browser which is cumbersome and forces the server to transcode media a lot more.
Indeed I did, I removed my speculative comments…
I’m pretty happy with Emby, which also lets me easily do remote streaming.
In the case of plex, it’s not 100% selfhosted. There’s a dependence on plexs public infrastructure for user management/authentication. They also help bypass NAT by proxying connections through their servers so you don’t have to setup port forwarding and can even easily escape double NAT situations.
I can understand paying for that convenience, but cost keeps rising while previously free features continue to get locked behind paywalls.
Tbh, having users required to authenticate with plex.tv was enough for me to look elsewhere. The biggest reason to self host for me is to remove dependency on public services.
The central user management is not a feature, it’s a hook to force people to pay for self-hosted software.
Can’t say I disagree.
100% my experience as well. The external authentication requirement is what made my choose Jellyfin a couple years ago.
With Plex, you’re getting the easy ability to grant access to users. You get a single pane that can search across multiple Plex instances, and NAT traversal/port forwarding. Jellyfin makes you figure that out yourself.
It’s not exactly difficult if you use Tailscale or really any VPN. So I really don’t see the value for the cost; if you’re even considering self hosting a Plex server/instance, there’s a list of basic knowledge you should have or learn (like what you mentioned).
Its not difficult for technical people like you or me, but my friend who just wants to watch their favorite show on my Plex on their TV won’t know how to traffic engineer the traffic over a Tailscale network to my network. My mom won’t be installing Tailscale on her laptop and phone.
I’m also not particularly happy with giving a bunch of people VPB access to my setup. Or other potential complications that come with that setup.
I know enough to be able to lock it down, but I dont want the hassle. And other people will want it less.
As long as the technical person does all of the setup on their end, the non technical person only has to enter a domain and port in their jellyfin client.
If you want to be on the hook for all IT requests from folks you share with, this is a fine approach. There are people out there who honestly don’t have a problem with that and more power to them. I doubt they are the majority, and a lot of selfhosters completely ignore this aspect of software. There is a reason non-free services exist beyond just “capitalism bad.” I mean, capitalism indeed bad, but your time is worth something.
I guess I haven’t noticed that. The non technically literate folk I know use smart TVs, or can download Jellyfin from an app store. Then they just use the URL when the app asks for it.
There’s no other configuring to do on their end.
They also need to run a VPN client.
Because you’re not putting bare jellyfin on the internet, right? You shouldn’t be doing that for most services in the first place, but doubly so for something that has a bunch of APIs that require no authentication: https://github.com/jellyfin/jellyfin/issues/5415
I paid for a lifetime license years ago which is significantly cheaper than that.
It’s not exactly difficult if you use Tailscale or really any VPN. So I really don’t see the value for the cost;
Getting everyone that streams from your server to use tailscale or any other VPN every time they want to watch stuff from your server on any device they own is very difficult and basically a no-go. As someone that tried getting people who are using my plex server to use Tailscale so they could access my Overseer to request movies/shows, and basically no one would, it’s a deal breaker.
I will say, I really want someone* to make a Jellyfin aggregator so you can use multiple servers at once.
*Not me.
When they monitor what you watch and who you share it with, it’s enshittified. Fuck Plex. I used to be a lifetime drum thumper. Stopped a few years ago.
Plex doesn’t care about you, your comfort, ease. It wants your money and it wants to monitor and control what you do with your own data.
Fuck. That.
Immich has a weird “buy a licence” model which literally does nothing.
Immich, I believe, is linked to Futo. And Futo has a license model that’s basically “if you like this app, and want to support the development, consider buying a license.”
Sounds like it might be similar with Immich.
Better than “donate to this project”, since a license seems more like the user is getting something out of it, even if it’s basically a glorified donation 😂
Instantly bought the server license. Support your favorite FOSS, people.
I never even saw that, while running my own instance lol
Take HomeAssistant for example: you’re free to use it self-hosted, but as soon as you want to expose it securely through the Internet, there’s need for infrastructure that has costs, both in materials and labor. In HomeAssistant’s case, it’s NabuCasa that does it, and costs money, and helps fund the work of HomeAssistant’s developers.
Having things free (libre) and open source is a blessing, but we have become used, entitled, even spoiled, to enjoy the work of very specialized people for free. That’s not always feasible.
Another example, Zabbix, is totally open source and free, they only charge for support and training if you ask for them. It has worked for them for many years, but if they start to struggle with funding, I’d understand if they charged for it.
Home Assistant doesn’t require to pay for anything at any point in time for any reason. If you want to expose your instance to the web, they have all the documents on how to do it yourself. There’s absolutely nothing “hidden” behind a paywall. The only reason to say is if you want Nabu Casa to handle exposing your instance to the internet and various cloud services like Google Assistant/Alexa. The reason to pay Nabu Casa is if you don’t have the technical know how (or lazy like me) and to help fund Home Assistant (which I want).
That’s all to say that Plex and Home Assistant are not similar in their pay scheme. It’d be more akin if Jellyfin started charging users to allow a one click way to stream outside the home with no obligation to.
You can selfhost for free however you want but software developers have the right to ask for money to use their software. I selfhost about 60tb of media and have paid for Plex monthly for about 10 years now. They are still so far above the competition for ease-of-use that I wouldn’t even consider switching at this point, even to save $7/month.
They have the right to ask, but I don’t have to pay. I’ve been playing with Jellyfin for about a month now, and I have to say, it’s just as easy as Plex is. The only thing I had to do myself was make my own users. In fact, I tried Jellyfin a few years ago and was unimpressed - now all I see is Plex making stuff to make advertisers happy while Jellyfin is adding stuff to make it’s users happy, to the point where I think Jellyfin has surpassed Plex.
But would you / do you voluntarily donate to Jellyfin’s development?
I get it, it is (& a lot of things are) free… but at some point the developers need to recoup something…
Otherwise Jellyfin’s development will eventually dry up as raw enthusiasm runs out.
Yup, like why I bought Plex pass at the time. I was happy to pay for the good work they were doing. They had nice uis, their code was stable, and new features rolled out regularly. I’ll happily be doing the same for jellyfin.
Plex wants people to pay now for the same functionality. Big difference in my book.
Ahh, I see what you mean. Being asked to pay twice isn’t nice…
Jellyfin refuses donations so even if I (not the one you’re responding to) wanted to, I would not be able to.
Pretty funny one has to keep reducing features and increase prices, while the other is actively refusing funds because they have enough already.Not quite. Jellyfin does take in donations, but they intentionally hide this feature on their website – first you need to go to their
Contributepage, then you need to read “Find a way to contribute” blurb and notice and clickOther, then you need to clickHelp Pay for Expenses, then they give you a speech practically asking you to reconsider:As a project, we generally do not like asking for donations - we are entirely volunteer-run and intend to keep Jellyfin free as in beer, as well as free as in speech, forever. We do not wish, support, nor intend donations to privilege any user’s voice or priorities. That said, if you do want to help us cover some operating expenses like our VPS hosting, domains, developer licenses, metadata API keys, and other incidental expenses, check out our OpenCollective page to donate. Our entire budget as well as all expenses are publicly visible there.
And then you have to click that link and intentionally donate money – any amount you want either one time or monthly. The level of integrity compared to Plex – who take in VC money hand over fist and are descending into nickel-and-diming their customers – isn’t night-and-day: it’s the surface of a star and the center of the Boötes Void.
Indeed it is technically possible to donate, but like you said, they are really not making it easy nor do they depend on it for survival.
Money corrupts and makes aligning user needs and profitability quite difficult, as we see with Plex now
Jellyfin have native apps that are any good? I use plex heavily on ps5, appleTV, iOS, and people’s random smart TVs, all of which have really good first class apps. I also support users that are not technically inclined, so they would need to be able to just install and app and log in.
My experience with the apps has been good, I use the android TV one daily and I like it. The most I had to do was log in using the username/password and also the URL, but I plan on just giving that to my users so they know how to log in.
Is it called “jellyfin” like the server or is it another app?
Jellyfin is the server, the official apps are usually found by searching for Jellyfin just like Plex, there’s a few other ones out there with funny names that are also available. https://jellyfin.org/downloads/clients/
Yeah I’m familiar with server- I was asking if you were using official client apps or third party.
No Jellyfin app on AppleTV or PS5.
Exactly. This is a bet that Plex is going to lose with the proliferation of Jellyfin.
I dunno about that. Plex has lots of market share and plenty of “well I bought the pass when it was $60/$90” people aren’t gonna be personally affected by them locking more and more functionality behind the pass. So they’ll keep using it and recommending it and talking about it, and the centralized account management stuff (which Jellyfin won’t copy, because not having that is the point of selfhosting) will always be more convenient than setting up VPNs or other tools like external auth for Jellyfin sharing over the internet.
Discourse about this everywhere always boils down to the same comment: “I bought the plex pass and honestly I’d do it again for $300 just to not deal with handling my own authentication system, plex remote play Just Works”. Or something like “I refuse to use a $20 HDMI android TV box instead of my ad-ridden smart TV or PlayStation 5, and those don’t have apps for JF”. These guys are literally in this thread, on Lemmy, the Reddit for people so FOSS-friendly they use Lemmy instead of Reddit.
All fair points, just depends on where your motivation to self host comes from. $7 for a monthly sub to Plex is frankly nothing to me, I don’t even have the charge linked to my budget spreadsheet. Between Plex, VPN, my usenet provider, private tracker memberships, electricity, etc., I’m not even sure I’m saving much money versus having one or two streaming subscriptions. In other words, I don’t do it to save money.
PlexAmp alone justifies the cost even before some features got put behind a paywall but the fact that all my tech-illiterate friends can just download an app on their phones/consoles and watch whatever they want in a high bitrate off my computer makes it worth it for me. 9/10, I just watch films off VLC player anyway.
Eh, I find Emby pretty close to on-par at this point.
Lol “Your Friends at Plex”
get fucked, assholes, Jellyfin is better anyway
Seems like it was only a matter of time.
20% more will jump to Jellyfin. The other 80% will entrench and talk even more about how great Plex is. I mean Jesus, $250 to watch pirated movies. lol wtf It’s also fucking wild to me that people are defending a monetization model that is on self hosted hardware. Like, I gotta pay for my server and then a license to avoid buying DVDs. Fuck it, at this point just buy the fucking movie.
Ya’ll are brain dead. Plex loves you tho.
Trying to monetize the piracy of your users. That’s a bold business strategy.
Look, I know a lot of people could be using the sharing feature to share material that is in the public domain or that they own the copyright to, but let’s be honest: most of that sharing would be considered an “unlicensed public performance” by the MAFIAA.
They sold to private equity a couple years back. The enshittification started that day.
They took VC funding (which is also bad), selling to private equity is very different (they strip mine businesses).
to monetize the piracy of your users
that’s generally what gets sites and services in ‘trouble’
Trying to monetize the piracy of your users. That’s a bold business strategy.
Some time ago, never mind how long precisely, Plex were trying to legitimise themselves, by adding streaming from official sources, etc.
I would be curious if this is meant to be a deterrent, or just to look like one by making piracy expensive, so they can eat their cake and have it too.
It’s not that expensive. You can buy a lifetime pass for like $70 when it goes on sale. That’s like half the price I pay to Comcast each month for my internet.
Not anymore. They changed the prices and discounts by quite a bit.
Dotcom’s been doing it for decades and he’s rich as hell. Even after losing 95% of his money since 2012 he’s still got $10mil.
not a plex user but someone buried the lede here… to me, this is the neon sign that screams GTFO:
we noticed that you’ve accessed libraries in the past
what business of yours is it to notice my private comings and goings?! what other actionable intel do y’all keep in your logs?! bye!
Guess it’s time to start using jellyfin and contributing
Welcome to jellyfin!
Oh no a paid, proprietary, piece of shit software does something shitty. Who could’ve ever saw this coming?!
I’ve said it for years anytime anyone mentioned running a Plex server. As soon as you install that on your server or your homelab it’s no longer your server. Proprietary software is malware
Exhibit #46,853 for why freeware will inevitably fall out from under your feet and why you should exclusively use FOSS wherever possible.
“On 21 May 2008, XBMC developer Elan Feingold forked the source code of XBMC and started a new project called Plex”
GPL v2 source.
They’ve long been suspected of being greedy lil GPL violaters.
The more users on Jellyfin the better shot it has at getting more developer attention and users willing to contribute financially even if just occasional one off donation. How it goes with any open source application. More users, more developer interest, more feedback from users, subset of users willing to financially support the project
I’ve only ever used jellyfin and have no complaints.
I avoided plex and went with jellyfill because it’s free/libre software.
YES JELLYFIN! Thank you Plex for enshitifying!
Dropped this for jellyfin years ago
I got the same email.
I haven’t had plex installed for over 7 years, and I’ve NEVER used the shared libraries feature.
We noticed that you’ve accessed libraries from friends and family in the past
They’ve apparently noticed activity that’s never occurred.
Others in another thread are trying to convince me that the email is wrong, that my Plex Pass should mean everyone gets to stream for free. The email, however, kinda indicates otherwise. So who knows what’s going on over there, but either way - I’m done
The email you posted specifically says if you have PLEX Pass users can stream for free.
Per the email text and Plex’s policy, they are correct - only Server Owners need the Pass.
That said I moved to Jellyfin months ago when they announced it.
Except I have a pass and my users are still getting the email. So either they’re incompetent sending out the emails, they are trying to trick my users into thinking they need to pay, or they’re lying and they will need to pay eventually… All of those reasons tell me it’s time to stop using Plex.
Yeah, they shot an email to everyone with an account, it’s pretty normal. It explicitly says:
Alternatively, server owners can buy a Plex pass
Which is pretty clear language
Only the server owner needs a plex pass, it says that in the email.
I don’t quite understand your confusion, they sent the email to everyone with an account. The email indicates clearly that if a server owner has a Plex pass, the users do not need it. The email is not “wrong”.
Instead of taking a minute to just read the entire email, they decided to go immediately to the internet to complain. Then when people explained to them multiple times what is going on they decided to argue with them instead of ya know reading the email. The internet is alive and well.
My users are upset, and that makes me upset. I’ve been fielding calls and messages from them for the last hour where they’re worried they have to start paying. So yeah, I don’t really care that it doesn’t apply to them, Plex sent an email that to the average user looks like they need to start paying. That was a shitty move on their part.
They could have done a banner on each client if they connected to a non-plex pass server and said “Hey starting in a few days, this won’t be free”, and left plex pass ones alone. They could have narrowed the emails down to “If you’ve connected to a free server in the last year”. It appears that they just blasted it out. I know for a fact that one of the accounts has never connected to a free server.e
And all of that is ignoring that it was free for a decade already, so why is it suddenly a “premium” service. So yeah, they bungled the entire situation, and I’m out.
Your users are upset? Either they’re damn entitled, or you’re charging them like one of those “streaming” services.
Who gets upset with an email when it clearly states what’s going on regarding the Plex Pass.
Funny to hear all the complaining from people about Plex. I’ve been using it for years and bought a lifetime pass years ago because I wanted to support them. If you’ve been using it for so long and loved it, I question why you never bought a pass?
Your users shouldn’t be upset because nothing has changed for them. It shouldn’t be the end of the world to tell your users that nothing has changed. None of my users have reached out.
I’ll agree that they should have only sent it to affected users.
Your users might be more upset that you’re pulling the plug and will require technically involved setups such as tailscale for Jellyfin. Gotta pick your battles.
You shouldn’t blame Plex for your or your users illiteracy
I thought illiterate user friendliness was plex’s number 1 feature? That’s what half the comments in here are saying.
The email says that if the admin/owner of the plex server you stream from has a Plex Pass then nothing changes.
