In my country, 99% of the time you contact technical support, a poorly made bot responds (actually it is a while loop) with ambiguous and pre-written answers, and the only way to talk to a human is directly by going to the place in question, so nothing to worry about that here.
The joke is about the bin/ directory on Linux, which contains the binaries of the system (also called executables) which can break the system if you delete it, and also refer to the paper bin where all your trash files go and people tend to delete usually.