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Joined 3 months ago
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Cake day: October 26th, 2025

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  • Tech support is somewhat different, for MSPs at least. In so far as billing and resolving the customers problem is usually aligned. Customer/tech support for places like Amazon or adobe is different. Adobe for example will typically only help out (resolving a billing dispute for example) only if you make it apparent you’ll leave/report them to a consumer bureau and they’re instructed in this fashion.

    The design choices are also sometimes shit on purpose. I get it though and was bitching about similar on a different post recently regarding Nextdoor making unsubscribing from notifications intentionally infuriating to do. Only offering to unsubscribe from all when you begin the account deactivation process.




  • Realistically, as long as you’re polite or even just professional you’d get my respect. When I worked for an MSP some of the elitism of my coworkers was annoying. One older dude who I was providing support for asked how I “know all this stuff” about computers. Not only because it was my job but as I said him I’ve been messing around with computers since I was a kid. And a lot of that was breaking shit and having to fix it so my parents didn’t get mad.

    Glad I don’t do support directly anymore and if someone is rude or abusive; we can just terminate communication with them.







  • Also, sealioning is “just asking questions” (JAQ’ing off). Consistently interrogating a position or POV for example, with requests for evidence. Not asking someone to provide some sort of evidence for a single claim they made in reply to another user and refusal to find said evidence for them.

    Sealioning (also sea-lioning and sea lioning ) is a type of trolling or harassment that consists of pursuing people with relentless requests for evidence, often tangential or previously addressed, while maintaining a pretense of civility and sincerity (“I’m just trying to have a debate”), and feigning ignorance of the subject matter

    Emphasis mine. From wiki. I appreciate the attempt to deescalate though and accept it’s probably time to pack it in with that particular user.