Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

  • ArkyonVeil@lemmy.dbzer0.com
    link
    fedilink
    English
    arrow-up
    47
    arrow-down
    1
    ·
    1 year ago

    Without any ratings for customer satisfaction. I might as well sack the entire support staff, don’t bother with AI and I’ll get a answered query to F off in 0 minutes and 100% savings.

    • Pika@lemmy.world
      link
      fedilink
      English
      arrow-up
      7
      ·
      edit-2
      1 year ago

      I mean this is what teslas PR email does, or is it Twitter… it’s one of those lol

      • Calcium5332@lemmy.world
        link
        fedilink
        English
        arrow-up
        2
        ·
        1 year ago

        I think it’s twitter. Journalists often contact twitter because of controversies, and they try to highlight that Twitter always says nothing useful