In password security, the longer the better. With a password manager, using more than 24 characters is simple. Unless, of course, the secure password is not accepted due to its length. (In this case, through STOVE.)
Possibly indicating cleartext storage of a limited field (which is an absolute no-go), or suboptimal or lacking security practices.
I worked in IT for a big national company for a short time. Passwords rules were : at least 8 characters, at least one uppercase letter, at least one number, change password every 2/3 months and different than the 3 previous ones. Several workers had a post-it on the screen with the 4 passwords they use. One of them had name of child and year of birth, I don’t know if it was his children or his relatives’ children too.