Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

  • code@lemmy.mayes.io
    link
    fedilink
    English
    arrow-up
    11
    ·
    1 year ago

    My first thought is the latest ai bots will destroy first level customer support jobs.