• VO0RHAMER@lemmy.world
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    1 year ago

    Yeah I guess, but because it’s so linear all the discussions are running through each other and messy. So if someone asked a question I’m interested in I then have to read a whole lot of messages to see if maybe someone said something relevant about it.

    Also, the messages are not indexed by search engines, which has its advantages, but for a tech/ support channel it doesn’t make much sense.

    • NuXCOM_90Percent@lemmy.zip
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      1 year ago

      I don’t use matrix specifically (basically everything I have seen that uses it comes across as “shady”, at best) but discord very much has a search functionality in each chat channel. Same with slack.

      But also: What magical wonderland of tech support do you live in where people read context and don’t just make the same suggestion hundreds of times in a row?