“I should be able to ask my team for help” - The guy asking me to do his job for him after the umpteenth time of him refusing to learn a basic process.
This person had been taught the process multiple times before and simply refused to do it. It became relying on me to do the job for him in when my job is to help everyone on this large team with more advanced things then that.
“I should be able to ask my team for help” - The guy asking me to do his job for him after the umpteenth time of him refusing to learn a basic process.
You are helping - they clearly need the additional training, and you’re doing everything you can to supply that. Their job can’t be relying on you.
They shouldn’t (and almost certainly don’t) have delegation authority.
For corporate bingo, the keywords are upskill, cross-training, and bus factor.
This person had been taught the process multiple times before and simply refused to do it. It became relying on me to do the job for him in when my job is to help everyone on this large team with more advanced things then that.