I “wrote” a previous post and I largely did it with AI as a experiment, thinking back on it…stupid and I’m sorry so I deleted it. With that being said, I did actually fight AT&T and won. Here’s the story.

It all started with a simple offer, I trade in my phones they pay off my wifes phone, and we get brand new phones. Not an unbelievable offer, but a reasonable offer.

Now, here is where I made my mistake I ask if I need to port my number, and the rep says “Its up to you” I think about it, and kinda want a new number anyway so I say “Give me a new number” and so they do.

I then fill in the info to get my money to pay off the phone, and its declined because I didn’t port my number, also some other paper technicality caused by previous carrier that I had zero control over. I escalated my compliant up and down their customer service chain, and got no where.

So I sat there, feeling defeated and dejected and most importantly pissed off. I was now PAYING MORE for my phone service, and we actually had NO NEED to trade in my wife phones and now I’m stuck with this contract for the new phones, it sucked. So I said “Fuck it I’ll sue them”

And unlike others, I actually I started my research with ChatGPT. Which I will say WAS VERY, VERY HELPFUL. So I drafted a legal letter in that letter I did the following:

• I explained the situation in total honesty
• I citied their own advertisements
• I cited case law against them (they’ve been sued plenty of times)
• I cited treble damages in my state (means if I win in small claims court I can get 3x my damages)
• I offered them Option A or Option B
• I gave them a generous deadline

In short I was due approx $1,500 in value, they where looking at about $4,500 in losses if this went to court…which after my research I was kinda hoping WOULD HAPPEN.

I then sent the letter certified mail, to their legal entity. In order to find the legal entity go to google and type “Corporation name Legal Entity” and start doing your digging. I actually used ChatGPT to find it for me. And it was spot on.

So I sent the letter certified mail to their legal entity. A few weeks later I get a call from their presidents office. Which is basically their first line of defense against legal complaints.

We have a fairly pleasant conversation, he reviews my letter with me. He goes I see why we declined your service, I also see why you complained. He then said if Option A is still on the table I’d like to do that. I said “Of course, how fast can we get the money?” he said “next week” I said “Great and as for billing” he said “Next billing cycle” I said “Awesome”

In short they agreed to give me the money to pay off my wife phone and the trade in credits that where taken away from us. I’ve already received the money for the pay off.

So in short

If your mad at a company, write a letter, send it via certified mail to their legal entity, and ChatGPT can be a helpful resource.